These Terms of Service (the "Terms") govern your access to and use of Rhubarb, including Rhubarb Viz, our websites, applications, dashboards, visualization tools, data-source tools, AI-assisted features, account features, billing features, and related services (collectively, the "Service").
By creating an account, clicking to accept these Terms, accessing the Service, using the Service, or purchasing a plan, subscription, seat, token, credit, or top-up, you agree to these Terms.
If you use the Service on behalf of an organization, company, agency, client, or other entity, you represent that you have authority to bind that entity. In that case, "you" and "your" refer to both you and that entity.
If you do not agree to these Terms, do not access or use the Service.
Rhubarb is provided by Rhubarb Analytics Inc. ("Rhubarb", "we", "us", or "our").
Rhubarb is a platform for creating, managing, sharing, and publishing data visualizations, dashboards, and related data workflows. The Service may allow you to:
We may add, change, suspend, limit, or discontinue features at any time. Some features may be available only to certain users, plans, accounts, or beta participants.
Unless we expressly agree in a separate written agreement, the Service does not include any service-level agreement, uptime commitment, professional services commitment, dedicated support commitment, backup guarantee, data recovery guarantee, compliance certification, or security warranty.
You must be at least 13 years old to use the Service. If you are under the age of majority in your jurisdiction, you may use the Service only with permission from a parent or legal guardian.
You agree to provide accurate account information and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
If you use the Service through an organization account, account owners or administrators may be able to manage users, seats, billing, permissions, data sources, visualizations, dashboards, public sharing, and other account resources. You are responsible for ensuring that all users in your account are authorized to access the data, content, and resources made available to them.
You must notify us promptly if you believe your account, credentials, API keys, data-source credentials, or payment method have been compromised. We are not responsible for losses resulting from your failure to secure your account, credentials, devices, systems, or connected services.
Some parts of the Service require payment. Plan features, prices, included usage, usage limits, model availability, storage limits, data limits, seat types, billing periods, renewal terms, cancellation effects, and other plan details are shown in the Service, at checkout, or in plan documentation.
Payments are processed by Stripe or another payment processor. By providing payment information or completing checkout, you authorize us and our payment processor to charge the applicable amounts for your selected plan, subscription, seats, usage, credits, top-ups, taxes, and other authorized charges.
We do not store full payment card numbers. Payment processing is handled by our payment processor and is subject to the payment processor's own terms and privacy policies.
If you purchase a subscription, it may renew automatically unless canceled according to the cancellation process provided in the Service or by the payment processor. You are responsible for reviewing the subscription terms, renewal terms, billing amount, billing period, and cancellation effects before completing checkout.
We may offer free trials, introductory plans, promotional credits, registration-code benefits, or discounted access. These offers may be subject to additional conditions, eligibility requirements, expiration dates, conversion terms, usage limits, account limits, or cancellation requirements. Unless expressly stated otherwise, we may modify or end promotions at any time.
Certain plans may allow account owners or administrators to purchase, assign, cancel, reactivate, or manage seats. Seat types may have different permissions, limits, prices, and access rights. You are responsible for assigning appropriate seats and permissions.
The Service may use tokens, credits, quotas, daily allowances, account balances, rate limits, model-specific usage limits, or similar usage controls. Usage limits may vary by plan, feature, model, account, user, billing status, or other criteria.
We may estimate, reserve, deduct, expire, reverse, refund, or adjust tokens or credits according to the rules shown in the Service, applicable plan terms, billing records, fraud-prevention needs, operational corrections, or payment-processor events.
If the Service allows you to purchase additional credits, tokens, usage, or top-ups, those purchases are billed as described at the time of purchase. Top-ups and other additional usage purchases are non-refundable except where required by law or expressly stated otherwise.
If a payment for credits, tokens, or top-ups is refunded, reversed, disputed, charged back, declined, or determined to be unauthorized, we may reverse or reduce the related credits, tokens, usage, account balance, or access.
Prices may not include taxes. You are responsible for applicable taxes, duties, governmental charges, and similar amounts, except for taxes based on our income.
Except where required by law or expressly stated in the Service, payments are non-refundable. If we issue a refund, credit, courtesy adjustment, or billing correction, we may reverse or adjust related credits, tokens, usage, account balances, plan benefits, seats, or access.
We may change prices, plan features, usage limits, billing terms, included credits, model availability, seat features, or top-up terms from time to time. Where required, we will provide notice before changes take effect. Continued use of the Service after a change takes effect means you accept the updated billing terms.
As between you and Rhubarb, you retain ownership of the content, data, prompts, datasets, files, database connection information, credentials, API keys, visualization code, dashboards, text, images, configurations, queries, and other materials you submit, upload, connect, create, publish, or otherwise make available through the Service ("User Content").
You grant Rhubarb a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, modify, transform, execute, and use User Content solely as reasonably necessary to:
You are solely responsible for User Content and for ensuring that you have all rights, permissions, consents, licenses, lawful bases, notices, and authorizations needed to use it with the Service. This includes responsibility for any personal information, confidential information, proprietary information, regulated data, third-party materials, copyrighted material, trade secrets, database credentials, API credentials, or client data included in User Content.
We do not control and are not responsible for User Content, including its legality, accuracy, completeness, security, integrity, reliability, usefulness, ownership, confidentiality, compliance status, or suitability for your intended purpose.
The Service may produce or help produce outputs, including visualizations, dashboards, code, SQL, data transformations, explanations, text, charts, summaries, layouts, configurations, and other materials ("Outputs"). You are solely responsible for reviewing, testing, validating, approving, using, publishing, and relying on Outputs.
Outputs may not be unique. Similar or identical outputs may be generated for other users, and other users may independently create similar visualizations, code, dashboards, text, or other materials.
You may be able to delete certain User Content through the Service. Deletion may not immediately remove all copies from backups, logs, cached systems, analytics records, security records, legal records, billing records, payment records, or systems where retention is required or reasonably necessary.
The Service may include AI-assisted features that help generate, edit, explain, debug, summarize, transform, or improve visualizations, code, SQL, dashboards, data workflows, text, or other outputs.
AI-assisted output may be inaccurate, incomplete, outdated, misleading, biased, offensive, insecure, nonfunctional, vulnerable, noncompliant, infringing, or unsuitable for your intended purpose. You must independently review, test, validate, and approve all AI-assisted output before relying on it, publishing it, using it in production, making decisions from it, or sharing it with others.
AI-assisted output and other Service output are not legal, financial, medical, accounting, tax, security, compliance, investment, regulatory, or other professional advice. You should obtain professional advice where appropriate.
We do not guarantee that AI-assisted output, code, SQL, visualizations, dashboards, summaries, or recommendations are correct, lawful, secure, non-infringing, production-ready, compliant, complete, or suitable for your business, client, industry, jurisdiction, dataset, or use case.
To provide AI-assisted features, we may process prompts, context, datasets, code, outputs, metadata, and related information using third-party AI providers such as OpenAI, Anthropic, or similar providers. Use of AI-assisted features is also subject to our Privacy Policy and any additional notices presented in the Service.
If you connect databases, APIs, cloud storage, files, services, or other data sources to the Service, you represent that you are authorized to connect those sources, access the data, process the data, and use the data with the Service.
You are responsible for providing, maintaining, rotating, limiting, and revoking credentials, API keys, OAuth tokens, database credentials, and similar access mechanisms. You are responsible for using appropriate least-privilege credentials, including read-only credentials where appropriate.
You are responsible for all queries, transformations, refreshes, previews, imports, exports, joins, filters, visualizations, and other data operations you run or authorize through the Service. You are responsible for reviewing queries before running them and for ensuring that they do not expose, corrupt, delete, overwrite, transmit, or misuse data.
We are not responsible for any charges, rate limits, outages, errors, corruption, deletion, exposure, permission changes, security incidents, or other consequences involving your connected data sources, systems, APIs, vendors, databases, cloud providers, or third-party accounts.
The Service may allow you to mark resources as private, visible to your organization, public, or otherwise shareable. You are responsible for selecting appropriate visibility settings and confirming that shared materials do not contain confidential, personal, proprietary, regulated, client, or otherwise restricted information.
If you publish or share User Content publicly, you understand that it may be viewed, copied, indexed, linked, downloaded, screenshotted, embedded, scraped, analyzed, stored, or otherwise used by others. We are not responsible for third-party use of User Content that you make public or share.
If you make User Content public through the Service, you grant Rhubarb a license to display, host, reproduce, transmit, distribute, and make that public User Content available to others as needed to provide the public-sharing functionality.
If you share User Content within an organization or account, other authorized users may be able to view, use, copy, modify, delete, publish, export, or manage that content depending on their permissions.
We may offer beta, preview, experimental, limited release, invite-only, or early-access features ("Beta Features"). Beta Features are provided for testing and evaluation and may be unstable, incomplete, inaccurate, unavailable, insecure, unsupported, changed without notice, or discontinued.
If we identify a feature, product area, roadmap item, design, test environment, documentation, communication, or other information as confidential, private preview, beta, non-public, or similar, you must keep that information confidential and use it only to evaluate or use the Beta Features as permitted by us.
We are not required to make any Beta Feature generally available, and we may modify, suspend, or discontinue Beta Features at any time.
Beta Features are provided "as is" and "as available" without warranties, indemnities, service commitments, support commitments, security commitments, or availability commitments. Your use of Beta Features is at your sole risk.
You agree not to use the Service to:
We may investigate suspected violations and may suspend, limit, or terminate access where we reasonably believe there has been misuse, risk, nonpayment, abuse, unlawful activity, or violation of these Terms.
The Service may interoperate with or rely on third-party services, including payment processors, hosting providers, analytics providers, AI providers, email providers, cloud providers, database providers, APIs, data platforms, and authentication providers.
Third-party services are governed by their own terms and privacy policies. We are not responsible for third-party services, third-party data, third-party systems, third-party models, third-party APIs, third-party platforms, third-party outages, third-party security incidents, or third-party content.
Your use of third-party services is at your own risk and may require separate accounts, permissions, payments, licenses, contracts, or compliance obligations.
We and our licensors own the Service, including software, designs, interfaces, templates, documentation, workflows, systems, models, prompts, branding, trademarks, logos, service names, and other materials provided by Rhubarb, excluding your User Content.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service according to your plan, permissions, and applicable usage limits.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, decompile, disassemble, or create derivative works from the Service except as permitted by law or expressly allowed by us in writing.
If you provide feedback, suggestions, ideas, bug reports, feature requests, or recommendations, you grant us the right to use them without restriction or compensation to you. We are not required to treat feedback as confidential.
If you believe content available through the Service infringes your copyright, contact us at copyright@rhubarbanalytics.com or support@rhubarbanalytics.com with enough information for us to identify the content and evaluate your request.
Please include:
We may remove or disable access to content we believe may infringe copyright or violate these Terms.
We use reasonable administrative, technical, and organizational measures designed to protect the Service. However, no method of transmission, processing, or storage is 100% secure, and we cannot guarantee that the Service will be uninterrupted, error-free, or free from unauthorized access, loss, corruption, or compromise.
Unless we expressly agree in a separate written agreement, you may not use the Service to submit, store, process, transmit, or publish data that requires specialized legal, regulatory, or security obligations beyond those described in these Terms and our Privacy Policy. This includes, for example, protected health information, full payment card numbers, government-classified information, export-controlled technical data, highly sensitive personal information, or other regulated data that requires special handling.
You are responsible for securing your accounts, users, credentials, devices, networks, source systems, databases, APIs, permissions, exports, shared links, public visualizations, and dashboard settings.
You may stop using the Service at any time. You may cancel paid plans according to the cancellation process provided in the Service or by the payment processor.
We may suspend, limit, or terminate your access to the Service if we reasonably believe that:
Upon termination, your right to access the Service ends. We may retain, delete, preserve, disable, or restrict access to User Content according to our Privacy Policy, legal obligations, backup practices, security needs, billing needs, dispute-resolution needs, and operational requirements.
Sections that by their nature should survive termination will survive, including ownership, payment obligations, restrictions, confidentiality, disclaimers, limitation of liability, indemnification, dispute provisions, and governing law.
THE SERVICE, BETA FEATURES, AI-ASSISTED FEATURES, OUTPUTS, VISUALIZATIONS, DASHBOARDS, CODE, SQL, DATA TRANSFORMATIONS, PREVIEWS, PUBLICATIONS, DOCUMENTATION, AND ALL OTHER MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE."
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RHUBARB DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, SECURITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, PERFORMANCE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE ACCURATE, COMPLETE, SECURE, AVAILABLE, UNINTERRUPTED, ERROR-FREE, FREE FROM HARMFUL COMPONENTS, COMPLIANT WITH ANY LAW OR STANDARD, OR SUITABLE FOR YOUR USE CASE.
NO ORAL OR WRITTEN INFORMATION, ADVICE, SUPPORT, COMMUNICATION, OR GUIDANCE PROVIDED BY RHUBARB OR ITS REPRESENTATIVES CREATES ANY WARRANTY.
YOU ARE RESPONSIBLE FOR REVIEWING, VALIDATING, AND DECIDING WHETHER TO USE OR RELY ON USER CONTENT, CONNECTED DATA SOURCES, AI-ASSISTED FEATURES, OUTPUTS, PUBLIC SHARING SETTINGS, AND THIRD-PARTY SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RHUBARB AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOST PROFITS; LOST REVENUE; LOST BUSINESS; LOST OPPORTUNITIES; LOST GOODWILL; LOSS OF DATA; DATA CORRUPTION; BUSINESS INTERRUPTION; COST OF COVER; COST OF SUBSTITUTE SERVICES; SECURITY INCIDENTS; UNAUTHORIZED ACCESS; PUBLICATION OF USER CONTENT; THIRD-PARTY CLAIMS; OR DAMAGES ARISING FROM AI OUTPUTS, CONNECTED DATA SOURCES, USER CONTENT, OR THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RHUBARB'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, USER CONTENT, OUTPUTS, AI-ASSISTED FEATURES, CONNECTED DATA SOURCES, PUBLIC SHARING, BILLING, CREDITS, TOKENS, TOP-UPS, OR THIRD-PARTY SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO RHUBARB FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) FIFTY U.S. DOLLARS ($50).
THE LIMITATIONS IN THIS SECTION APPLY TO ALL THEORIES OF LIABILITY, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, WARRANTY, OR OTHERWISE, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS OR LIMITATIONS OF LIABILITY. IN THOSE JURISDICTIONS, THE DISCLAIMERS AND LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Rhubarb and its officers, directors, employees, agents, affiliates, licensors, service providers, successors, and assigns from and against any claims, demands, actions, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:
We may assume exclusive control of any matter subject to indemnification, and you agree to cooperate with our defense of those claims.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Before filing a claim, you agree to contact us at support@rhubarbanalytics.com and attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.
Subject to any rights you may have under applicable law, you agree that disputes arising out of or relating to these Terms or the Service will be brought only in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction and venue of those courts.
To the maximum extent permitted by law, you and Rhubarb agree that any dispute will be brought only on an individual basis and not as a plaintiff, class member, or representative in any class, collective, consolidated, private attorney general, or representative action.
We may update these Terms from time to time. We will update the "Last updated" date above, and we may provide additional notice where required by law or where changes are material.
Your continued use of the Service after updated Terms take effect means you accept the updated Terms. If you do not agree to updated Terms, you must stop using the Service.
If you have questions about these Terms, contact: